Category Archives: Uncategorized

“I use excel all the time. It is great!” I hear that one a lot, but what does it really mean? Usually, it means that someone has figured out how to do tables in Excel and are happy to layout their information using the Spreadsheet tool. But, when I see a list of numbers andContinue reading “Sure, I know Excel!”

I worked with a company that would routinely send out 6,000 invoices a quarter. Some were in e-mail form, but the vast majority were paper based. Upon seeing that situation I asked, “Why don’t we go electronic?” The response to that question ranged from, “customers don’t like it that way,” to “the system does notContinue reading “Set and Forget”

You have decided to change the culture of your company. As the leader, you have started to change how and what you communicated. You have changed some of your direct reports responsibilities and you start demonstrating the behaviors you want your direct reports to emulate, then what? You wait! Changing the culture of a companyContinue reading “How do I know the Culture is changing?”

I grew up working with my father. He came from Cuba speaking functional English, but what he lacked in the language he made up for with a ton of talent and so he worked as a Carpenter and General Contractor. My weekends were filled with a variety of assignments, like digging a ditch or helpingContinue reading “Is it a business or are you self-employed?”

Who is your best customer? Is it the one that pays you on time? Is it the one that just sends you orders without having to go through the sales process? What criteria do you use to determine who is your best customer? Defining who your best customer is depends a lot on where yourContinue reading “My Best Customer”

Culture change comes from the leadership of a company. It does not start with the front-line employees, though you could argue that a “Grass Roots” movement within a company can make changes, but for the most part it is the leader or leaders that make it happen. So, what is the first change that hasContinue reading “Do It Yourself Paradox”

I am putting together my thoughts around driving Cultural Change in a company. You will find many books on “Driving Change” or “Business Turn Around” and they are all good. There is always something in there that can help. No one book is a “fit” for every organization, so keeping yourself educated on the majorityContinue reading “Driving Cultural Change”

Have you ever walked into a company, even if it is your company, and realized it is totally broken? If you have not, then I am going to suggest that you take some time to rethink the situation because your company is probably broken, it just still does what you need it to do. TheContinue reading “Don’t take it all on at once!”